Rick Hope
Managing Director
Bio
Rick co-founded iHeat in 2019 after building a career in web development and digital marketing. At iHeat, he brings that experience to making home-energy installations simpler to arrange online.
Built
on trust,
powered by
People.
From our first install to thousands of happy homes. We grow by doing things the right way: with quality, integrity, and a genuine pride in our work.
Customer service & aftercare
Accredited engineers
UK-wide service
Our founder's story
We help homeowners access fast, reliable home-energy solutions, all delivered with the same high level of service we're known for.
The spark
It all started with a frustrated plumber. From years on the job, our founders saw the same issue time and again.
Buying a new boiler was a slow, drawn-out process, often taking weeks, filled with unnecessary delays and frustration for homeowners.
The strategy
Founded in 2019, iHeat brought together tech and trade. Rick, a skilled web developer, joined forces with expert heating engineers James and Stephen.
Their vision was simple: use smart technology and real-world experience to make choosing and installing a boiler fast, clear, and hassle-free.
"The complexity was unnecessary. We knew that by putting the customer first and leading with technology, we could make the entire process simple and accessible."
Rick
iHeat Co-founder
Our approach
Our platform brings the steps together, with:
- Instant, fixed quotes;
- Complete price transparency;
- App-managed installations;
iHeat is more than just a new boiler. Our team helps you through choosing, booking and looking after your installation.
Our leadership team
Meet the people behind iHeat.
Aiden Tate
Technical Director
- Owns a 3D printer
Bio
Aiden brings a software-development background to his role as Technical Director. His experience includes PHP, Laravel, JavaScript and Vue, technologies used to build websites and online tools. He combines that technical knowledge with his work at iHeat.
Stephen Day
Operations Director
- Gas Safe
- F-Gas
- MCS
Bio
Stephen is one of iHeat’s co-founders and brings hands-on heating-engineering experience to the business. As Operations Director, he oversees the team and compliance, supporting the standards behind our installations and aftercare.
Katey Hope
Commercial Director
- First aid trained
Bio
Katey brings a background in digital marketing to her role as Commercial Director. Her studies at the University of Bolton covered product development, marketing and consumer behaviour, giving her a broad understanding of how businesses connect with customers.
James Lovatt
Founding Director
- Gas Safe
- MCS
Bio
James helped found iHeat after running a plumbing business with Stephen. His heating-engineering background and experience at Uheat Services bring a practical trade perspective to the leadership team, alongside iHeat’s technology and customer-service expertise.
Our story so far
Mission launch
iHeat is founded to challenge the slow, stressful process of boiler installation.
UK service begins
First qualified engineers join, and we begin building our reliable network across the UK.
National expansion
Our engineer network grows to support more boiler replacements.
Major milestone
Customer feedback and UK partnerships help shape our service.
Tech innovation
Launched our engineer app to help manage installations and quality checks.
New energy focus
Evolved into Full Home-Energy Provider: Solar, heat pumps, and EV chargers added.
Continued growth
Team and partnerships grow, strengthening home energy.
Octopus award win
Winner of Most Innovative Business at the Octopus Trusted Partner Awards.
Our partners and credentials
We work with home-energy brands and hold the registrations relevant to our installation work. You can check our credentials in the footer.
Platinum Partnership with Duracell Energy
We work with Duracell Energy on home battery storage and solar solutions.
Award-Winning
Octopus Partner
iHeat received the Octopus Energy Trusted Partner "Most Innovative Business 2026" Award for making low-carbon heating simpler, faster, and more accessible through technology and smarter operations.
Get to know iHeat
Our story, our people and the support behind your installation.
2019Our story began
iHeat launched to make choosing and replacing a boiler simpler.
See our story →
2026Octopus award winner
Most Innovative Business at the Octopus Trusted Partner Awards.
Explore our awards →2024Customer service award
Best Customer Service at The Bolton News Business Awards.
Read about the award →
Gas SafeBoiler installation
Our boiler installations are carried out by Gas Safe registered engineers.
Meet our engineers →
In-houseTechnical support
Our in-house engineers support installations and aftercare.
Meet the team →
AftercareHelp after installation
Report an issue online so our team has the details needed to help.
Report an issue →Our services at a glance
We help homeowners access fast, reliable home-energy solutions, all delivered with the same high level of service we're known for.
Our mission
Make home energy easier, faster, and more reliable for everyone.
Every interaction is guided by care, transparency,
and genuine pride in our work.
Our team
Office life
Milestones
Community
Celebrations
Our values
Care, honesty and pride in what we do.
Quality
We focus on long-lasting reliability: from products to installation standards.
Integrity
Clear pricing, honest advice, and transparent communication. Trust earned, trust kept.
Selfless Service
Customers first. We help customers resolve installation and aftercare issues.
Innovation
Pursuit of smarter tech to elevate the customer experience.
The tech advantage
Tools that help our engineers and office team manage your installation.
The iHeat Engineer App
Our iOS and Android app brings installation details together for our engineers.
Engineers use it to accept jobs, review installation details and share updates with our office team.
Competitive pay
Flexible schedule
Training & development
Modern tools
Support team
Proprietary Tech
Installation updates
Live job tracking
Thousands of happy customers
Real experiences from people who trusted iHeat for their home heating.
One team, from quote to installation
You know us as iHeat. Here’s how our companies work together to look after you.
Getting you booked in
Our team helps with your questions, booking and payment options. This part of iHeat is run by LeadsUK Ltd, the company behind our website.
If you choose finance, LeadsUK arranges it as a credit broker, not a lender.
Looking after your installation
iHeating Solutions Ltd carries out installation work under the iHeat name. It’s the company behind the installation registrations listed in our footer.
Need help after fitting? Contact our iHeat aftercare team and we’ll help you with the next steps.
Our registered company details
iHeat launched in 2019. LeadsUK Ltd and iHeating Solutions Limited are both part of iHeat Holdings Ltd.
LeadsUK Ltd, also known as LeadsUK, trades as iHeat. Company number 10884911. Incorporated on 26 July 2017. Registered office: 673 Chorley Road, Westhoughton, Bolton, England, BL5 3NF.
iHeating Solutions Limited is also referred to as iHeating Solutions Ltd, iHeating Solutions and iHeating Solutions Ltd t/a iHeat. Company number 12046243.
iHeat Holdings Ltd is our parent company. Company number 16248463. Incorporated on 12 February 2025.
iHeating Solutions Ltd is a member of the Renewable Energy Consumer Code. View RECC membership 00075628.
Here when you need us
From choosing your next system to getting help after installation, talk to our team.
Planning something new?
Explore boilers, solar panels, batteries, heat pumps, air conditioning and EV chargers. We’ll help you find the right option for your home.
Start your quote →Already an iHeat customer?
Have a question about your booking or need help after fitting? Get in touch and we’ll point you in the right direction.
Contact our team →A friendly team in Bolton
We help homeowners across the UK from our office in Westhoughton.
0333 305 6880
Explore our services
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no hidden costs, 0% APR finance available.