Frequently Asked Questions

How does iHeat work?

iHeat is a new way to purchase your new boiler online.

With our easy to use website, you can get an instant quote and fixed price! We have a wide selection of boilers for you to choose from depending on your needs.

iHeat will ask you for information about your current installation, give advice and help guide you through the process of finding the right boiler for you.

Then you will have a choice of dates for our experienced team to install your new boiler.

If you’re still unsure about anything you can always pick up the phone and give us a call. We’d be more than happy to help.

Does the price include fitting/installation?

Yes! The price includes your new boiler and flue along with the fitting service costs of installing your new boiler to your current system

Is my price fixed, no hidden charges?

Your price is absolutely fixed for the supply and installation of your new boiler to your current system providing all the information provided in the quote is true and accurate.

We will even upgrade your condense pipe and/or gas pipe for free if this is needed.

How do I get an iHeat quote?

You can get an instant, free, fixed price quote on a brand new boiler that comes with next day installation from one of our Gas Safe registered engineers, right here. Simply fill in your current heating system information and choose from our huge range of powerful boilers to suit your needs, it really is that easy.

Where is iHeat based?

Our HQ is located in Bolton, in the heart of the North West, but our Gas Safe registered engineers work nationwide.

Does iHeat carry out on site surveys?

Instead of carrying out potentially disruptive and delaying location assessments, at iHeat we aim to make the quotation process as quick and efficient as possible, we do this by offering a free, instant online quote. After answering some simple multiple choice questions regarding your current home heating system, our iHeat quote software algorithm rapidly and accurately determines which boilers would be ideal for you.

How soon can iHeat install my boiler?

We offer next day installation, from our expert Gas Safe registered engineers.

What brands does iHeat stock?

Here at iHeat we want our customers to be able to choose from the best boilers available, that's why we stock a wide selection of all the premium European and UK boiler brands, including - Alpha, Viessmann, Worcester Bosch and Ideal.

Does iHeat install radiators?

We don't currently install radiators, but customers can feel free to ask our expert engineers to quote radiator prices separately for them.

Does iHeat sell electric/oil boilers?

No, we only stock natural gas and LPG (liquid petroleum gas) boilers at iHeat.

How much does a new boiler cost?

The cost of boilers can vary with each manufacturer and the warranties they offer to find out how much a new boiler costs just head back to the homepage and follow a few questions using our online survey and get your fixed boiler prices in few minutes.

Are iHeat’s prices fixed?

Yes, you can get an instant, free, fixed boiler and installation price through our easy online quotation process, there's no need to worry about confusing cost changes or miscommunication, the iHeat process couldn't be any clearer.

What Does kW mean?

A kW (kilowatt) is a unit of energy that is used to measure how much energy a boiler can output as heat, the higher a boiler’s kW capacity the more outlets it can service or heat.

What is a flue?

A boilers flue is the pipe usually on top of the boiler going outside, usually round but can be square in some cases.

How do I know which boiler is right for me?

iHeat will take care of that for you - after answering some simple multiple choice questions regarding your current home heating system, our iHeat quote software algorithm rapidly and accurately determines which boilers would be ideal for you.

Which iHeat boilers are compact?

Many of our sleek, modern combi boilers are compact space saving units, easily able to fit into most standard kitchen cupboards. Combi boilers “combine” a properties heating system and hot water production into one efficient body.

Which iHeat boilers are hydrogen ready?

Looking toward the future? So are we here at iHeat, that's why we stock a range of boilers that are hydrogen blend ready. Keep an eye out for any boiler on our site with a green ‘hydrogen blend ready’ green icon, this indicates that particular boiler has hydrogen ready technology fully integrated.

Are your installers Gas Safe registered?

All our engineers are gas safe registered and verified with the gas safe register.

To check an engineer for peace of mind please visit www.gassaferegister.co.uk

What is a Combi boiler?

A combi or combination boiler is a unit that provides both heating at hot water to your home.

The central heating can be controlled usually using a thermostat (which iHeat supply with a new install).

The hot water is on demand when you open a hot tap.

How does the finance work?

We offer finance solutions for your boiler from 24 months up to 10 years so that you can spread the cost.

You can also do up to 50% deposit to bring the monthly payment down.

You simply complete the checkout then apply for finance through our website, we will instantly let you know if you are approved.

What's a representative finance example?

Purchase Price : £1,595
Deposit : £797.50
Loan Term : 120 months (10 yr)
Amount of credit : £797.50
Monthly : £10.32
Total payable : £2,035.90
Interest (fixed) : £440.90
APR : 9.9%

Which iHeat boilers are 0% finance?

We stock a range of boilers with 0% finance available, to find out which would suit your property, take a look at our easy, instant online quotation page.

What time will the installer come?

An installer will aim to be on site between 7am and 9:30am unless you are advised otherwise. This usually depends on where the materials are collected from by the installer and traffic conditions in your area.

Do I need to be present during the installation?

Yes, we ask that a decision maker for the property is present throughout the installation.

Will materials arrive with the installer?

Generally yes, our Gas Safe engineer will arrive with the materials required to carry out the installation. In some cases if certain materials are in low supply in your area, they may get delivered separately and will arrive after our installer is present on site.

How long does installation take?

Each boiler installation is a unique undertaking with a number of contributing variables, but as a guide we advise that a combi to combi boiler swap could take up to 1 full day, whereas a boiler conversion could take up to 2 full days.

Will you dispose of my old boiler?

Yes, the installer on the day will remove your old boiler and dispose of this as long as it is safe to do so. They will also take away any packaging from the new boiler and leave your home clean and tidy.

What do I need to do prior to my Install?

We ask that our customers please make sure all rooms that will be used during an installation (the room in which a boiler is being removed from/being installed in and any rooms with a radiator) are fully accessible, clear and clean prior to our engineer’s arrival.

Does iHeat offer a Power flush?

We don’t currently offer power flushes, we actually recommend this is done prior to installation to ensure any sludge in the system does not damage the new boiler. All iHeat boilers get a chemical flush, free of charge form our Gas Safe registered engineers once installed.

What is the difference between a Power Flush and a Chemical Flush?

While both a power flush and chemical flush are designed to provide a deep cleanse of your central heating system, aiming to remove sludge, dirt and debris from the pipes, there are some key differences between the two. A power flush works by flushing hot water and a combination of chemicals at very high pressure through heating systems, a chemical flush does not rely on high pressure. Instead, chemical flushes use gravity and a cleaning inhibitor to empty the system of debris and then later refill it with clean water.

Will my install require scaffolding?

Usually any installations above the first floor require scaffolding, however we act on a case by case basis as each property and installation is unique.

Does iHeat subcontract engineers?

iHeat subcontracts expert Gas Safe registered engineers, who have undergone a full onboarding process, including DBS checks.

Do I need to activate my warranty?

No, iHeat has got it all covered. If you were to register it yourself you may not benefit from the exclusive extended warranties we can offer.

Who carries out my annual service?

You can use any Gas Safe engineer for your annual boiler service. We will send you an annual service reminder via email or post.

What does my warranty cover?

The warranty is covered by the manufacturer and will cover parts and labour to get your boiler up and running again. This is providing the boiler has been serviced annually. Please consult manufacturers' terms and conditions.

Who do I contact if I have a problem?

We’re here to help you out whatever you need, please don’t hesitate to contact us via phone (0333 305 6880) or live chat, our office hours are 8am-6pm Mon-Thur, 8am-5pm Fri, 10am-2pm Sat. If you smell Gas call 0800 111 999 immediately!.

How do I top up my boiler?

Does your boiler need repressurising? Check out our quick and easy informative guide on how and why you should top up your boiler.

Frequently Asked Questions

Still need help?