Learn about our coverage & guarantees
At iHeat, we stand behind every product we install and every service we provide. Our comprehensive warranty and guarantee coverage gives you peace of mind, knowing that your investment is protected.
All our installations come with manufacturer warranties, backed by our own installation guarantee and workmanship standards. Read on to understand what's covered and how to make a claim.
All products we install come with manufacturer warranties that cover defects in materials and workmanship. Warranty periods vary by product type and manufacturer:
Warranty documentation is provided up to 30 days after installation completion. Please keep your warranty certificates safe, as they may be required when making a claim.
Our installation guarantee covers the quality and safety of our installation work for 12 months from the date of installation completion.
All our installations are carried out by Gas Safe registered engineers (for gas work) and MCS certified installers (for renewable energy systems). We maintain the highest standards of workmanship and quality.
Every installation undergoes a quality check before completion. We ensure all work meets or exceeds industry standards and manufacturer requirements.
Our team consists of fully qualified, certified engineers with years of experience. All engineers are regularly trained on the latest products and installation techniques.
During the manufacturer's warranty period, defective parts are covered by the manufacturer. Labour costs for warranty repairs are typically covered for the first 1-2 years, depending on the product and manufacturer.
Many manufacturers offer extended warranty options that include both parts and labour for longer periods. We can help you understand and arrange extended coverage when available.
Our annual service plans provide ongoing maintenance through regular annual servicing. Please note that service plans are for maintenance purposes only and do not extend the 12-month workmanship warranty. They help keep your system running efficiently and extend its lifespan through preventative maintenance.
Call our aftercare team on 0333 305 6880 or email aftercare@iheat.co.uk
Have your installation date, product details, and warranty documentation ready. Describe the issue you're experiencing.
We'll assess your claim and determine if it's covered under warranty. If needed, we'll arrange for an engineer to visit and inspect the issue.
Once approved, we'll arrange for the repair to be carried out as quickly as possible, usually within 48-72 hours.
Our friendly aftercare team is here to help. Get in touch if you have any questions about your warranty coverage or need to make a claim.
